1 Jan, 2018 → by ClaimboUser968947
false advertising for warranty
*SOLVED

3

I purchased a $400+ gas push mower, with key start from Sears and 2 weeks later received mail soliciting that I could buy extended 3 year warranty for 114.99... if I called [protected] by May 30 1011. I called on May 15, and the phone operator said he could not honor this price, that I would have to pay 100.00 more. Long hold waiting to speak to supervisor, who finally got on to say, that I would have to mail in the payment, they could not honor that price by phone ... (the Ad said to Call by May 30 to get the price!) I asked to speak to anther supervisor, While waiting I said I was noticing the google searches for class action law suits citing fraud in Sears Warranty solicitations... Here's the thing. While on hold to speak to someone.. I waited 5 minutes and called the same number. ( on my second phone cel phone) Got a different person on the phone and had no problem to get the warranty at that price using the same phone number. Go figure. Way to go Sears.
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