I signed up for their free trial membership and within 30 minutes realized it was a scam because I couldn't watch any movies that attracted me to their site. The movies that were on their site weren't even possible to watch. Making matters worse is that no registration confirmation email was sent to me. I became alarmed because like many sites, you have to use a credit card to join. When I called customer service --which is supposed to be open from 7:00 am until 10:00 pm EST -- they kept saying that they couldn't cancel my membership because "they were experiencing technical difficulties." I must have called them 10 times between 7:00 pm and 10:00 pm and then tried to reach them another 10 times between 7:00 am and 1:00 pm the next day. The same line was given: "we are experiencing technical difficulties." Now the other problem is that to cancel, they want you to re-enter your credit card details! That clearly is another sign of a scam since to cancel one always just needs the account number plus something connected to the account such as street address, phone contact, etc. I refuse to just type in my credit card details and was upset that I was duped into using one to sign-up for this fraudulent movie service. Since I couldn't cancel the 5 day free membership (because their system was experiencing "technical difficulties"), they charged me the outrageous price of $39.95 for a month of viewing plus an additional $1 cancellation fee! This is scam and once I did an internet search realized that what happened to me was shared by many others. You know something is wrong when you always get an automated voice, the computer system always experiences technical difficulties, your credit card information is required to cancel (and you simply type in the numbers) and the service that you signed-up for doesn't exist or isn't working. The owners of Cinamuse.com are definitely some of the biggest scam artists around. Only use Netflix or another well-established company when interested in watching movies online via streaming.