They are so forcefull to sign a contract the date they showed up, they started the price from double and trying to thread me they will go for 15% with others pricematch, they took deposit which they never given me back upon cancellation of contract. Total balony staff, worst customer service, no way next day installation, becasue products are not in stock, thereis no way they can do 15%price match.totally False TV ad. They visited my place on July 22 and gave me an estimate of $1786.00 for carpet installation, They forcefully ask me to bind a contract I told them I have other people''s coming in to give me the estimate I can''t sign a contract until I see every one''s estimate. Mark (Sales man) for very aggressive about his sale, he called his boss and they gave mew new price of $1286.00 and asked me I have to sign a contract before he leaves the site, after that discount will not be valid, I told him I do not believe in signing contract unless i see other''s number, he then offered if they give me less price than their quote they will do 15% price match. and with no obligation I can cancel my contract in 3 business days. that sounds toooooo good, alot of things were revolving in my mind, he sat down and talks so fast and started the paperwork, he asked me the installation day I said Friday afternoon, once he did the paperwork he asked me to pay a 10% deposit of $129.00 which he didn''t tell me before, I said that OK, i will pay you through credit card, he said only check or cash, I told him you didn''t tell me in the beginning that you don''t take cards, he apologized for his misrepresentation. I signed a contract he then left, another company gave me $1050.00 price for the same job and material, written contract I told him with in 3 days that can they do 15% price match, he said they can only go till $1000.00 I run out of my 3 days contract which they forcefully signed by me now I am stuck with them with 1000.00 I said OK. The installation people showed up at my house on Thursday morning I told them its not for today its for Friday. On Friday they showed up at my place again 9:30am, I wasn''t home, I told them over the phone its in afternoon, I was very upset with all these miscommunication and discrepancies. I cancelled my appointments after 10am and showed up at home, because they were waiting outside my house. I was so upset so far with their customer service. The installation guy asked me to pay first with Cash Only, before they start the job, I told them I need to talk to 800 number, becasue they didn''t inform me to pay first then start the job. I called them and staff was very very rude, Guy told me if I don''t pay them first, he will cancel the order and keep my $129.00 for the material, I told them this is wrong they do every thing so forcefully, they bind me in a contract by saying that they can do 15% price match, which they didn''t do, then installation guy showed up on unscheduled day and time, I am very upset already now he is telling me pay first otherwise they will cancel the order, he said that''s what the policy is?? Mark didn''t tell me to pay first, why they keep my money for the material which is not even used for any thing. He said he can''t help me other than cancelling it, I told him Ok do that and I will report it to BBB, he said its OK with them they can take care of the complaint, but not refunding me my $129.00 back.