Thank you for the review. We are very confident this is not from an actual customer. Our customers can call the office and have any concern handled. We offer 100% satisfaction guarantee and every customer has a direct line to ownership and management if they do actually have a challenge. We handle all concerns real time, no waiting. We are in good standing with the state contractor’s board and the BBB. We support local charities and also support the seniors in the areas we serve through our Greenstar Cares and Greenstar Senior Rewards programs. We take customer satisfaction as our top priority. Please contact our office and we will gladly refund your money, take care of any challenge you have, and a give you an additional $1000.00 for any inconvenience you may have suffered if you provide proof of actual service.