Dear Vigilant Readers, This is to bring to everyone's attention that I am experiencing a very hard time getting the rebate for the ATS phone that I bought about 5 months back. The phone or the service is also very poor and you will be on hold for long time for any questions or concerns. I went to a website to check the rebate status and it shows as they received everything that they needed from me to process the rebate. However, the status did not change for long time and when I finally found a phone number to call, the automated message goes - please forward your enquires to [protected]@atsphone.com. I sent emails three times at this email address and haven't got a single response. I found another phone number on the website and finally got hold of someone in the company. She turned out to be so rude and did not bother to get her supervisor on the phone either. Her attitude was like - "Do whatever you can, we do not care". I am not exaggerating, trust me. I am hoping to return the product back to the store now. If they don’t accept it, I may file a legal case against the company. I feel that I have been cheated by this company. I am posting this complaint on this website so others don’t fall prey to American Telecom Services. Best Wishes, ATS Phone Victim