My name is Brittaney Carter and I would like to report how my check in was not successfully processed on my actual return date and I was issued a very disturbing letter to return your vehicle when it was returned on Thursday, September 28 at approximately 12:20 pm. After receiving the letter I immediately contacted Loss Prevention when they instructed me to contact Richmond International Airport to only experience an unresolved matter and dishonesty! I am willing to pay the 509.34 I believe or whatever is expected of me until Thursday however I should not be responsible for that vehicle not being located until today. The manager at this site Mr. Jeremy was very rude and unwilling to assist me with this matter! Yes I appeared very disturbed and frustrated after the service I received this evening. I feel as if cameras should be able to detect the actual arrival of the vehicle as the New York plates are easily recognizable. Jeremy did nothing but basically make me feel as if I held your company’s vehicle in my possession until today October 2, 2017. He was unsure of where the vehicle was found or simple who found it. I would like this matter to be resolved as soon as possible please. Again I am willing to pay until Thursday, September 28, however anything proceeding that date is not my responsibility...