1 Jan, 2018 → by ClaimboUser433647
failure to ship order
3
Buyer beware: I placed an online order with this company for a couple Christmas gifts on 12/10/08. Though the website assured me the gifts were in stock and would deliver in time for Christmas, it is now 12/22/08 and the order has never even been shipped. In a call to the company last week, I was assured that the order would ship on Thursday. Today, in a follow-up call, I couldn't even get through to a live person. A recording informed me that due to high call volume there was no one available to speak to me. At this point, I don't even know if my order will ever arrive. I left a message for the CEO, John Emrick [protected]), but am cynical about whether I will get a response.