Update by user Apr 22, 2020 referred to SOP who are the CAA of Switzerland, they stated could be 3 months to deal with, just another example of lack of customer respect, millions out of work at the moment so employ more to deal with complaints-simple solution rather than procrastinating and pi... people off Update by user Apr 04, 2020 nothing at all Original review posted by user Apr 02, 2020 My flight was cancelled from Thailand to Singapore due to the airport being closed, so as we were in Thailand we asked to be flown home from Thailand. The staff didn't understand and kept saying we had to fly from Singapore. After nearly 2 hours I quoted ICAA law of flight responsibility and a letter on my e mail from the executive of swiss air stating that the airline would do anything to get passengers back home. On the flight 1 of the staff was very rude, no manners, snatching and basically throwing trays at my wife. Also the booking section would not allow me to print and had to e mail 12 times, all with the same reply. Just an incompetent airline run by unprofessional people User's recommendation: avoid.