1 Jan, 2018 → by ClaimboUser375367
Failure to produce product

3

I ordered a leased 7th grade package for my son on July 24, 2009 with the anticipation of receiving it in the 2-4 week window posted on their website. My package arrived approximately 8 weeks after my order. Not only was it very long in coming but not complete. I had called several times in the 8 weeks and was told it would be shipped as soon as it was ready. There was a note attached to the paperwork/ invoice that stated the second part of my shipment would arrive by September 11, 2009 - needless to say that date came and went with no delivery. One time the woman who answered the phone transferred me as I was speaking - literally in the middle of a sentence!!! When I called I was put through to the "backorder/multiship" department and had to leave a message for a return call within 2 business days. This was on a Monday. By Thursday I called back and repeated the message for the multiship dept. I called again the following Monday and repeated this procedure. I had a message the next day that I had to wait for the publisher to send them extra books since they ran out. By this time it is almost the end of September. I called twice to speak with management and left messages both times with no return phone call. I sent an email through their website with no return email or call. Now it is December 3, 2009 and still no package. I called yesterday (12/1) and spoke with a woman who was trying to help me but ended up being as ### as the others I have spoken to. I am sick to death of getting the run around from these people. Twice now I have been told I had to wait for the publisher to reprint books. Today I was offered a comparable replacement - why not offer that to me back in September when the original books were backordered? I have now waited OVER 4 months for my order to be complete. I am not a competitor of this company - I manage a used bookstore! If my employees treated customers this way they would be fired that day no questions asked. The company had no problems taking my money back in July but seem to have no qualms about screwing me out of what I paid for. Needless to say, I will never use this company again and will tell everyone and anyone not to use them. I think they are despicable - we are talking about educational materials for children not gadgets or toy or clothes.
Helpfull? 0 votes

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