We had Brinks Home Security install a home alarm system. I have no problems with their alarm. It seems to work fine. Their installers, however, unplugged our freezer during their installation and it resulted in $1,500 worth of steaks and other food being destroyed. We called Brinks and after 6 months of phone calls, they decided they'll pay us $500. Even though we have the damaged good, they're claiming we have no proof. They claim they wanted paper receipts for all items. We gave them pictures of all the damaged items showing the prices. They still refused to give us the full value of the food. This company will screw you.