24 Oct, 2020 → by ClaimboUser90707
Failure to p/u trash for days

1

Update by user Nov 23, 2020 I was never contacted. After SIX days a removal truck finally showed up! I learned the original removal truck had not been "calibrated" to handle the smaller containers even though they had been servicing the containers for several years. Over 100 customers in my senior complex were affected and undoubtedly many more in the service area. Had Republic issued an explanation in our local newspaper, their image could have been spared. Since Republic didn't contact anyone or publish an explanation, their image has suffered in the customer service area. Original review posted by user Oct 24, 2020 For almost THREE days now my trash can and that of my across-the-street neighbor, has sat out front waiting for the garbage collection to come by and empty due to their failure to empty them on our usual trash day. We live in a senior mobile home park. Everybody around us had their trash picked up but for whatever reason ours was not picked up. I have made THREE calls to customer service at Republic and each time I've been given a different excuse. On the THIRD attempt to rectify this situation, I was told they didn't have any record of me calling the previous TWO times!! This is not acceptable. Is it because we live in a mobile home park or because we're seniors?!? Failure to pick up the garbage is hazardous. We could be cited by our park. My neighbor is handicapped. She's had to go outside and pick up trash that somehow, "fell out of the bin", probably because somebody was rummaging through it. This is not acceptable and probably would not happen in a more affluent area of town. User's recommendation: Get provided services in writing.
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