It is nearly impossible to get an answer when calling the local Best Buy...After several attempts, with no answering no matter the times it rang, I attempted to go the chat on line route. I understood having to get in the wait line to chat, but do not understand the chat ended while I was typing the 2nd question...The first question was short...the answer was brief. As I was typing a second brief question, I received the chat ended message. Apparently they are too busy to need more business. In the past I have been satisfied with all my dealings with Best Buy, but after spending literally hours trying to contact them for needed information prior to making a purchase, without ability to make any real contact information, I am looking for other suppliers that will have someone to actually answer the phone, or at least respond on chat so I can be sure the surfboard purchased will meet my needs. User's recommendation: If I only consider this frustrating, lengthy experience, not likely.