1 Jan, 2018 → by ClaimboUser167533
Failure to deliver paid goods
3
On Feb. 9, 2011 I purchased 10, 000 door hangers to be distributed in my area. I received them 3 weeks later. They sat on my desk for 2 weeks waiting to be delivered. Their rep Emily told me they were having issues securing a delivery team. A week later she later explained they were going to send me their own in-house team, since they were in the area. A week later 3 delivery people showed up to deliver them then asked where the rest of the door hangers were. All Delivered only shipped 3000 to me, which I did not realize. They told me they would check with HQ and find out where the rest were, in the mean time they would start the delivery . They did not get back with me, so I contacted Emily the folling business day. She told me they had in fact been sent to the hotel they had been staying at and were delivered in our area. A week later I asked for the GPS reports to confirm the drop. The initial reports I received were for a delivery in another state. The second set of reports were for another state. The third set of reports were in my area, but a fraction of hangers were dropped and 1.5 hours were spent delivering them. I repeatedly asked for a full report. Emily would respond to every 3rd request. Her response was always ‘ should have them tomorrow’ or ‘the director was working on it’. Her last communication to me was 4/22/11 that she was waiting for the list from her co-worker. I have sent multiple emails to her after that have not received a response as of 6/1/11. We are a franchise company and this was a huge oppertunity for them...money wasted using this company.