1 Jan, 2018 → by ClaimboUser986226
failure to deliver mlb playoff tickets

1

In September I purchased 2 playoff tickets ($597) to attend the Boston Red Sox, Home Game Two, at Fenway Park. Vivid Seats requires payment in full when tickets for an event are ordered on their website. The sale isn't final until the Seller accepts your order confirming your choice of seats, date and method of ticket delivery. The game was scheduled for Oct. 6 at 1:00 pm and I would receive my tickets by email on or before Oct. 4, at least 2 days in advance. But October 4th came and went without any word about my tickets from Vivid Seats. I called Customer Service the morning of Oct. 5 to inquire why I hadn't received my tickets as promised? I was told that there had been a problem, but it was resolved and my tickets would be emailed to me within the next 10 minutes. I waited patiently all day, frequently checking my email to see if the tickets had finally arrived, but by the end of the day when I still hadn't received them, I called Customer Service again. I answered all the automated questions regarding my personal info, event name and date and tickets order number. Unlike my morning phone call, I was never connected with a live person in the Customer Service Department. I continued calling throughout the evening and well into the next day and was unable to speak to anyone about the real possibility of missing going to the game because I never received the tickets. Each time I called, after entering my Order Number, the call ended, every single time that happened. I knew it wasn't an accident I was being hung up on, nor was it a glitch in their system. Someone, somehow, somewhere, sometime in the last month since I had ordered and paid for my tickets, had screwed up! And nobody at Vivid Seats wanted to talk to me about what had happened. Long story, short..I didn't receive the tickets in time to go to the game. When I did receive them, after the fact, they had the wrong date and time of the game printed on them and were missing the barcode that was to be scanned for entry into Fenway Park. Vivid Seats sucks, don't waste your time or money, buy your tickets from the actual true vendor for the event you want to attend. I wish I had!
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