1 Jan, 2018 → by ClaimboUser577519
Failure to advise
*SOLVED
2
I am a member of Interval International, and have been for years, as I own two timeshares. I thought that I had grown used to their poor customer service, but today takes the cake! I booked a vacation at a resort March 16, 2012. My confirmation certificate listed the amenities, one of which was an infinity pool. On June 28, 2012, the resort advised Interval International that the pool would be closed down for construction during the months of September and October! One would think that Interval would have advised those with reservations for that resort during that time period of this major change! Not so! Today, three days before I am due to fly out, I received a very rude call from MARK at Interval International "re-advising me that the pool is shut down and under construction." When I asked what he meant by re-advising, as this was the first I had been informed of this, he told me "Read your confirmation." When I asked to be transferred to a different resort he said there was nothing available. The Marriott Desk at II was of NO HELP! Finally someone in customer service gave me a lesser resort where I had stayed before, infested with roaches! What a choice, either roaches in the room, or no pool and noise at the resort! If I had been informed in June, I could have had some time to decide what to do. Cancelling would have cost me $1000 in airfare. Interval International is very unprofessional. I have been trying to get rid of the two timeshares I own, but can't even give them away, so I guess I am stuck with them for now. My warning: BEWARE!