Update by user Aug 04, 2018 The installers did appear on the third appointment. The installation was perfect, the Techs were courteous and the installation was better than the Gutter Helmets I had installed nine years ago. I was even given a $50.00 restaurant card. I'm now sorry that I complained about them. Original review posted by user Jul 05, 2018 I've had Gutter Helmets before on a previous home and now on my Condo in Ohio. The ones i have presently on my Condo need replacement. I had a salesman here about a month ago. He gave me a price and asked for 1/3 down, which I paid. Two weeks later a sales rep called to say I was scheduled for the following Monday. The mechanics would call when they were on the way. That Monday the weather was clear and I received no phone call. I called Gutter Helmets the following day and was told the mechanics had called my cell phone and there was no answer, so they didn't come. My cell phone is on my person all the time and there is even voice mail. I called Gutter Helmets and said the mechanics had lied. The sales rep said I would be be rescheduled, when a new schedule was made. She did call and said I had been scheduled for the next Monday. She even called me that Friday to remind me the men would be here on Monday (7/2). That Monday the rep called me to say the men had not shown up for work. She would definitely have them scheduled for today (7/5), they would call when coming and offered a restaurant card for our trouble. It is now 11:00 AM and the workers are not here AGAIN. I called Gutter Helmets and got a voice mail this time. I left a message and have not heard back. What is my recourse? What should I do? I can't keep missing work and not have the people show up when they are supposed to.