18 Apr, 2019 → by ClaimboUser559654
failed to receive bonus
1
I've received a mail offer which ive attached to this post and agreed to open an account based on their offer. I've also visited a local branch within 30 days after account opening to ensure i've met all of the stipulations to receive this bonus and was assured that i have and the only thing i would need is a direct deposit every month. Here we are 6 months later and np bonuses were ever paid out. I spoke with an associate and his supervisor (Craig from the Pennsylvania call center) who told me my account does not qualify for the bonus because i made a "mobile deposit" rather than a "direct deposit". I've opened up account with other banks where as an average customer i wasn't expected to know these pedantic details. Craig said nothing could be done at this point so I've let Citizens bank hold my funds for 6 months and never received their offered bonus. This isn't an institution i would recommend to anyone i know.