1 Jan, 2018 → by ClaimboUser452379
Failed to deliver on Mortgage rate
*SOLVED

3

In September I locked in a rate, which other lenders were offering at the time also. Absolute Mortgage took my money and I had a lock on the rate, and then ultimately because of their incompetent team failed to complete the loan. Long story short, they lost documents, failed to pull all necessary documents together for the lender, and ultimately ended up missing the rate lock. They then called me and asked for money (points) to extend the rate lock, even after admiting that it was their mistake. Their management said "I recognize that this was our fault, but we are not going to lose money". So basically I was stuck, lost my opportuntity to remortgage because rates had climbed over .5 a point and would not stand behind their mistake. If you are thinking of using them I would think twice because they are not worth taking the chance, you could potentially losing the rate like I did. They are incompetent and will not stand behind their promises/product.
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of AbsoluteMortgageCo.com you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.