12 Sep, 2019 → by ClaimboUser694719
Fail to protect its employees

1

My girlfriend works for Home Instead in Pasadena, CA for under a year now and is assigned to a healthcare facility in north Pasadena in Healthcare Row within Fair Oaks and is simply assigned one client. She has witnessed several patient abuses at the facility she works at including the CNA staff at the facility being extremely rough with patients when changing and feeding them. She witnessed one CNA pin down an elderly female patient and force feed her. In another instance she saw a patient covered in their own *** for almost an hour before seeing someone address the patient and then they just used wipes, not thoroughly cleaning their rear area. My girlfriend reported these things to the head nurse at the facility and then the staff began to retaliate on her and started complaining that she wasnt doing her job. She doesnt work for the facility, she works for Home Instead, so of course she doesnt do their job. My girlfriend tells me that most of the day the staff are on their cell phones or laptops. One of the older CNA staff came up to her one day and said she wanted to be her friend and is going to tell her something because she wants to be her friend. She then told her that other staff are complaining that she is always leaving her client alone and walking around the facility gossiping. She asked who said that but no names were given. She told the CNA person that there are cameras throughout the facility and said someone needs to review the cameras then. Nobody did to her knowledge. She has since found out that the CNA wanting to be her friend has been saying negative things about her as well. Just after that, someone within the facility called and complained once that she was not in the clients room so the head person at the facility barged into the room, without knocking, and low and behold there she was, reading while her client was sleeping. She then told my girlfriend that she got a call reporting that she was not there which is why she came to check. My girlfriend responded by asking who because she has been in the room ever since the starting of her shift like she always is but no names were given. Again she said there were cameras all over to go have someone check them but that again was not done. My girlfriend told me there is a hispanic male CNA worker there that during lunch tries to sit extremely close to her, uncomfortably close, and stares at her a lot in the lunch area. She expressed that it makes her very uncomfortable. I told her thats a form of harrassment and she needs to lodge a complaint about it. She has also seen neglect on the part of Home Instead supervisors who in turn have blamed subordinate Home Instead care giving staff even though it was clearly something they were responsible for. My girlfriend has complained about all of this to the supervisor at the Home Instead office as well as to the head of the facility of the patient she is assigned to, unfortunately, and they have done nothing. She is afraid of the CNA staff at the facility and feels that since the tight group of workers there are willing to band together to spread lies that it is not a safe environment. She feels that the employees are acting this way towards her because of the abuse she has seen at the facility and because she refuses to do their work which is not in her job description to do. She also fears for the safety of her client as well. In a way it makes sense that Home Instead wont do anything because employees come and go. Contracts make more money no matter what employees they use to fulfill them so its easy to cut employees loose that complain and replace them. I have to wonder though, how many employees before my girlfriend have suffered the same thing by Home Instead as well as the facility she works for. With the abuse she sees occurring at the facility I am completely shocked that they havent been inspected or sued.
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