17 May, 2013 → by ClaimboUser651302
Factory Direct Spa-Bogus “Warrenty”!!
I purchased a $414.00 spa cover because of the 10 yr warrenty and the cover did not last even 2 years before: A)the stitching came apart completely in multiple areas, B) the foam core became saturated with moisture - to the point that I could can not lift the cover off of the hot tub, C) the color completely faded from Dk Redwood to a multi-color muddy brown and was literally rough instead of smooth since it has degraded so much! I have spa service wkly, but the owner, Roy Kilmer, stated because I use chemicals in my spa instead of "hydrogen Peroxide" some product he preached about for 15 minutes, that I voided the warrenty! I used Baqua Spa and what the *** does he think people are going to use in their spas!!! Chorine and Baqua are normal use products for spa care, but them he tried to tell me I usse too much! I told him I strip check wkly and the levels are right on and even he commented on how clear my water was when he opened the cover!!! I told him I've had spas for 20 yrs and the covers usually last for 5 yrs. I bought from him for his promise of "10 yrs" and it looked like *** after one yr and the day they delivered it I said the vinyl looked thin and cheap! He offered to recover it for $150.00 with more of his cheap garbage and refused to honor his so called warrenty. I said what does your warrenty cover and he said only workmanship-like if the seams come out. I said them seams are coming out, but he countered with the fact that sun damaged the cover. Well, what the heck did you think it was going to be inside! I live near the beach at 70 degrees almost year round and fog!He is a real scammer so BEWARE!!!!!!!!!!!