17 May, 2013 → by ClaimboUser651302
Factory Direct Spa-Bogus “Warrenty”!!

I purchased a $414.00 spa cover because of the 10 yr warrenty and the cover did not last even 2 years before: A)the stitching came apart completely in multiple areas, B) the foam core became saturated with moisture - to the point that I could can not lift the cover off of the hot tub, C) the color completely faded from Dk Redwood to a multi-color muddy brown and was literally rough instead of smooth since it has degraded so much! I have spa service wkly, but the owner, Roy Kilmer, stated because I use chemicals in my spa instead of "hydrogen Peroxide" some product he preached about for 15 minutes, that I voided the warrenty! I used Baqua Spa and what the *** does he think people are going to use in their spas!!! Chorine and Baqua are normal use products for spa care, but them he tried to tell me I usse too much! I told him I strip check wkly and the levels are right on and even he commented on how clear my water was when he opened the cover!!! I told him I've had spas for 20 yrs and the covers usually last for 5 yrs. I bought from him for his promise of "10 yrs" and it looked like *** after one yr and the day they delivered it I said the vinyl looked thin and cheap! He offered to recover it for $150.00 with more of his cheap garbage and refused to honor his so called warrenty. I said what does your warrenty cover and he said only workmanship-like if the seams come out. I said them seams are coming out, but he countered with the fact that sun damaged the cover. Well, what the heck did you think it was going to be inside! I live near the beach at 70 degrees almost year round and fog!He is a real scammer so BEWARE!!!!!!!!!!!
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of Factory Direct SPA Covers you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.