I too just ordered the trial package of the facial cream and eye serum. The website said I would just pay shipping and handling, it said nothing about monthly payments of $97.83. I ordered it in may, on the 5th and on the 19th of same month they deducted that amount from my account. I called on the 19th and chewed them out, saying I wanted a full refund back on my card, fred said that I needed to return the product and then they would issue a refund minus a $20.00 processing fee from the warehouse. However I need to ship it back before 30 days of this trial period. I told fred that I will be calling back and talking to his supervisor and the federal commissions board.