Yuk. OpticsFast is the absolute WORST online company I have ever had the displeasure of dealing with. No. Wait! They are simply the worst company I have ever dealt with. They make Comcast and ATT seem like model customer support organizations. Thank goodness I never sent them my glasses for repair (thank you to The Frame Mender for the 1 week turnaround and excellent quality repair). My entire lousy experience with OpticsFast has been limited to their constant badgering messages to send in my glasses. It doesn't matter that I patiently informed them I won't be sending them my glasses. "Why not" was their response. Because, I replied, online reviews for OpticsFast on Yelp and the BBB are dismal (plus they don't quote repairs until they've received the glasses unlike, say, The Frame Mender. With bad reviews and a pig-in-a-poke approach to the quote process, there was no way I was sending them my glasses to hold hostage). "Becky" replied that I was making a huuugh mistake, that they have great reviews with only a few hundred negative reviews because of some overly sensitive customers who complain at the littlest provocation. Not a good sign, I thought. Now, 2 weeks on, I get 1 or 2 daily messages to send in my already-repaired-by-someone-else glasses. Numerous requests to stop sending those messages have gone ignored. So I gave them fair warning: if they sent me another message, I'd share my miserable experience on every social website I could find. In less than an hour, they replied that they'd already prepaid postage for my glasses and, therefore, I "must pay" them $5.49 to not send them in. I guess they figure their customers don't know or can't find out that Click-n-Ship postage is fully refundable within 30 days of purchase. These guys apparently know and will try every trick in the book to squeeze a few dollars from their customers. I shudder to think what tricks they would have tried if they'd gotten their mitts on my glasses. So here I am posting my experience everywhere I can find. FWIW, in response to my warning of posting this review, their response was "the more [bad reviews] the merrier". Now that I'm actually posting (as I warned them I would), the boneheads are calling my cellphone and threatening to IM and email bomb me. Poor sods apparently haven't heard of email blacklists and IM blocking. I can understand how such monumental impotence would make them a bit nuts but I'm only asking that they stop calling, messaging and emailing me. Their latest response: threatening me with middle-of-the-night phone calls to disrupt our sleep. Pathetic!