I thought this was a great christmas gift idea to give to my son -being that I live in a different state I was assured after booking I could have something sent to me with my sons name on it, so I can mail it to him as a gift- I was assured it would not be a problem. So I went online and booked it. I called last week to change the reservation to his name. I was told it was taken care of. I went and checked this morning and it wasn't. I spoke with another person today over the chat who said to call customer service, and they would take care of it. I called customer service- and was told it couldnt be transferred until they spoke to him to verify information. Being that this completely defeats the purpose of a Christmas surprise I asked to cancel the reservation. I was then told It couldnt be canceled now. I need to wait to receive from someone in a different department and that would take 24-48 hours. I feel lied to and super sad that this happened.. what happened to HONESTY! Dont lie to customers!!!!