I've ordered some products from HouseOfBeautyWorld because they promised fast delivery (5-8 days). 8 days passed and there was no sign of my order so I called customer service to get some information. The person I spoke to was extremely rude and ignorant! She said that my order was on its way and will be here any time soon. Waited for another week and had to call them again. The same nasty lady picked up the phone and said she had no idea where my order was. I asked for a tracking number and she said she didn't had any! How?? Previous time I called she claimed my order was shipped via UPS and as a frequent online shopper I know that UPS always provides tracking numbers!! I asked her to cancel my order and she said ok and disconnected!! Total joke!