27 Apr, 2019 → by ClaimboUser276374
EXTREMELY SHADY! AVOID THIS COMPANY!!!!!!!!!!

1

I closed my Gexa account in October 2018 because the plan was not clear; if I used between 500-**** kWh I was charged per kWh, but if I went even 1 kWh over 1000 I was charged a flat rate of $185 and this was NOT made clear when I signed up for the service and was so desperate to get out from under this company that I was willing to pay the cancellation fee of $150. The final bill with cancellation fee came to $187. I called to set up a payment arrangement and they agreed to $20/month, but mostly have been paying more. I have made all of my payments on time, and when I went online yesterday to make the payment that was due April 26th, the balance showed $0 due and I was unable to make my payment. I received a call this morning from a collection agency stating that my account was sent to collections on the 24th...2 days prior to my most recent payment due date. I have been working extremely hard to get my credit score up and set up the arrangement for this purpose, and they completely ignored it! After hanging up with the collection agency I called Gexa to get to the bottom of it but they refused to speak with me, claiming I did not have an accout with them at all…which does not make sense to me because I am still able to logon to the customer portal. Do yourself a favor and AVOID THIS COMPANY AT ALL COSTS!!!!!!!!!!!!! The plan terms are not made clear when you sign up, and they have no regard for someone attempting to pay down an outstanding bill, every customer service reps I have spoken to has been extremely rude and talked down to me. I will NEVER recommend Gexa and will continue to tell everyone I know to stay away!
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