1 Jan, 2018 → by ClaimboUser864413
Extremely Poor Service/Scam

2

I had purchased a voucher for Deerfoot Napa Autopro for $39 from Dealfind. It was for a car detail, inspection, and oil change. There was no expiry date so I didn't book my appointment right away. When I went to book my appointment, I found that the business was no longer there! I contacted Dealfind in order to get a refund. They told me all they could do for me was give me a promo code to get $5 off a purchase of $15 or more on their Teambuy.ca website! I was very upset so I called their customer service department and talked to a manager named Sarah. She told me I wasn't getting a refund because I had bought the voucher about 2 years ago. She referred to their refund policy and I told her that was NOT the policy at the time I purchased the voucher. She told me that it was my job to keep updated on their policy. I told her I'd contact my credit card company and file a fraud charge. She then threatened me and told me that she would make it so that I would not be able to make any other purchases online because she was going to do something with my credit! I told her that would be illegal and I would pursue legal action! At this point, she backtracked and denied saying that, even though I had her on speakerphone and two other people in the room heard her threaten me. She tried to say it was me that misunderstood what she said but it was very clear to me what she meant. This company has your credit card information and apparently, isn't afraid to use your personal information for fraudulent means! I asked to speak with someone with more seniority and was told I couldn't. I caution anyone who purchases anything from this company. They will refuse to look after you and could care less if you never use their services again! More frighteningly, they have access to your credit card information and will threaten to damage your credit if you dare report them to your credit card company!
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