31 Jul, 2020 → by ClaimboUser596132
Extremely poor product delivery and customer support
1
I ordered a Nordic Track T 6.5 Si, iFit capable, treadmill directly from Amazon and the product was shipped by ICON Health &;;;;;;;;;;;;;;;;;;; Fitness,1500 South 1000 West, Logan, UT 84321. Amazingly ICON shipped me a discontinued Nordic Track T 7.0, a previous generation Model, but the SHIPPING LABEL indicated there was a T 6.5 S Model inside which in addition, wasn't correct, since the box contained the T 7.0 model. It is virtually impossible to get any representative at ICON for customer support, and when and if you do they give you the runaround!!! All my documentation with Amazon indicated pictorially the correct Model, the Nordic Track T 6.5Si, pricing, shipping schedule expectation, and being sold exclusively by Amazon. I have since rearranged with Amazon another, hopefully correct replacement with a return of the incorrect product at no additional cost. ICON says they have no specific second party arrangement with Amazon, so how do they arrange for an order to be processed, and mislabel and eventually send the wrong item that's a discontinued previous generation model, pathetic to say the least! I recommend like a lot of others, don't do business with ICON!!!