21 Nov, 2020 → by ClaimboUser373420
Extremely poor engine design and service even worse
purchased a 2016 trike and water cooling system has gone out four times. they cancelled the purchased extended warranty on the second go round on the pump/thermostat; paid for the second, third and fourth failure. Then on that one they replaced the head gaskets and then within less than 200 miles they blow out. Now the engine had to be replaced along with breaks for second time, clutch, oil pump, etc. This new engine has taken since June for them to fix it at my expense again and that is even for items they sixed or replace in June. Now after the riding season is over they are still not finished with it. The bill this time will be over 5K and not one apology for taking almost six months. The trike currently has about 62000 miles and the engine burned up. That is with every service completed to their schedule using their best full synthetic racing oil and changing out all three sections with each change. I am a design engineer and I would be appalled to put my name on this kind of crap and poor service.