Had a new ac system installed recently. Inspector came out to inspect the newly installed system and told us that A#1 Air needed to come out and replace the 45 amp breaker for the A/C with 50 amp breaker. Called A#1 Air to schedule the appointment between 8 and 12 a.m. the following Monday with a follow on inspection by the city of Grand Prairie inspector on Tuesday. Monday comes around, received a call from A#1 Air that someone will be coming in the afternoon. I was like okay, fine. Monday afternoon passes by, received another call from a#1 air saying that I am still on their schedule, in my head, I was like "Really" and was told that I was free to not wait around basically. Again, in my mind, I was like "WTF", I said to myself, this an APPOINTMENT that was made last Friday, why is a#1 air wasting my time for the second time by not keeping their appointment. Late Monday afternoon passes by with no technician, no courtesy phone call, NOTHING!!! I waited for a#1 air all day and all night to no avail. That is so not right from a customer's perspective. Tuesday morning rolls around and the inspector shows up at my door for the reinspection, I told him a#1 air never showed up, he said "that's not right". He told me he'll give them a call and he'll let me know what he finds out. I said sure. I didn't care if the inspector updated me or not with a phone call, it is not his job. It is a#1 air' job. Anyway, Tuesday passes by and yet no phone call on why they never showed up. Wednesday morning comes around and still no call from you know who, so I called to find our what was going on. The person on the phone said that there must have been a miscommunication. I told him no, the inspector showed up yesterday (Tuesday) to come reinspect the installation. The inspector made his appointment, whereas a#1 air did not honor their appointment time. The a#1 guy I spoke to said that someone had called to reschedule for this Thursday, which is tomorrow. I told him that no one notified me of the rescheduled date and time. Imagine if I did not call a#1 air to find out why they didn't show up on Monday, I wouldn't have known that someone will be here tomorrow. It is not like my circuit breaker panel is accessible from the outside, it is located in my garage and I need to be at home so that the techs can get in to do what they need to do. That is why it is called an APPOINMENT. That goes to show how much A#1 Air cares about their customers. Everthing was on point when they tried to get you to buy something, i.e. the sales appointment and the installation was on time, but when you need them afterwards, it is a pain in you know what. I am very displeased with A#1 Air. I know that A#1 Air don't care about what I am complaining aboutbecause they already sold me their A/C unit. I know it is not the technician's or the installation crew's fault that their appoinment scheduler cannot get it together. I just wanted to share this with someone, so that they will know how terrible a#1 air is with their scheduling and appointments. I hope that the owners, managers, and supervisors at a#1 air gets to read this complaint and fix their scheduling problem and treat their customers right. Also, I just wanted to share my complaint with fellow consumers about this company. Thank you, if you have read this.