I've made an order and purchased a jacket from www.backcountry.com. Several days later I received a message stating my jacket was no longer in stock. The I asked for a refund and they promised to give me my money back. Weeks passed and still no money. And the funniest part is that jacket is still advertised on their website! I really loved this site and wasted thousand of dollars here, but this definitely was my last purchase! Customer service is extremely dishonest!