Update by user Jul 27, 2018 July 27, 2018 See below e-mail from Absolute Awnings. I have not yet received AMEX credit for the deposit ($1,320, 1/2 of total + the extra $50 they charged for what I have no idea and have never been told WHY they added $50!). AMEX customer service told me they have contacted them and await a response! So NO AMEX credit yet received. ------------------- From: Absolute Awnings Date: Mon, Jul 23, 2018 at 11:54 AM Subject: Re: Peter Klein - Follow-Up To: Peter Klein Peter I believe we were not asked to authorize anything, but we were simply notified of a charge back already initiated by you. As agreed, we did not dispute nor oppose this charge back. You are welcome to quote this email to the card company or have them verify with us. I believe the process is slow, but it is not controlled by us since we did not initiate it. Regards Charles ext. 101 Sales & Technical Supportp www.AbsoluteAwnings.com ------------------- On Mon, Jul 23, 2018 at 11:14 AM, Peter Klein wrote Asbolute Awnings: Why has the $1,470.00 deposit, agreed to be returned, not been authorized as a credit yet by AA to AMEX? Peter Klein Update by user Jul 27, 2018 July 27, 2017 Absolute Awnings agreed, after I contacted them again, to RETURN my $1,370 DEPOSIT ($1,320 agreed-to on signed contract, 1/2 of total... still do not after asking WHY they added additional $50 when charged my AMEX card for the 'deposit'!) via AMEX. AMEX said they would contact them per AMEX policy to get their approval to delete this $1,370 charge on my AMEX account. To date the charge remains, not yet credited by AMEX. Absolute Awnings sent me the below email confirming the agreed to the credit but said they have yet to me asked by AMEX to authorize it (AMEX customer service told me they did contact them and await a response): From: Absolute Awnings Date: Mon, Jul 23, 2018 at 11:54 AM Subject: Re: Peter Klein - Follow-Up (Purchase, NY) To: Peter Klein Peter I believe we were not asked to authorize anything, but we were simply notified of a charge back already initiated by you. As agreed, we did not dispute nor oppose this charge back. You are welcome to quote this email to the card company or have them verify with us. I believe the process is slow, but it is not controlled by us since we did not initiate it. Regards Charles ext. 101 Sales & Technical Supportp www.AbsoluteAwnings.com Original review posted by user Jun 27, 2018 Wednesday, June 27, 2018 We gave them the order to replace fabric awning (not hardware, already installed and working fine). They were $500 MORE than the 2nd bidder, who had excellent references from 5 of 8 neighbors in nearby homes, but we decided on Absolute Awnings given the instal timing. 1st install came about 2 weeks after we anticipated and the fabric was CUT WRONG! Today, 2.5 weeks later, the installers arrived again ... and the fabric is 4" too wide. I cancelled the order today UNLESS the awning is re-cut and installed by 5PM Monday, 5 days from now (counting the weekend), and I am having my attorney handle the return of the 50% deposit paid upfront assuming it is not done correctly by late Monday... since I was told by the owner, Charles, they "do not return money"! WHATEVER YOU DO... go with another vendor! My son in law has 3.5 million internet followers (he is an icon in the digital/social media world and paid to speak globally), and said he looks forward starting Tuesday to communicating to his followers (who communicate to their followers, etc.!) about this 'vendor who over-promises and under-delivers'.