2 Jan, 2018 → by ClaimboUser501324
Extreme negligence and terrible service from Jesse

1

Since moving into our home, we have had multiple leaks and plumbing related issues. We have been very patient, and used the their services consistently. After a 3rd ceiling leak (this does not include the kitchen sink leak, the back yard flooding, the busted sprinklers in the front, the master toilet issues, or the daily loud banging of the pipes in the wall), I called asking for assistance with diagnosing whatever the major problem is in the plumbing that keeps causing these consistent minor issues. I am having a baby in 2 months and do not want to have to worry about bursting pipes, or loud banging pipes waking up the baby. The agent Gabby seemed very in terested in helping me and asked that I send a detailed emailof our issues. I did. She eventually connected me with Jesse, which is when things got really bad. Jesse insisted that if our many issues weren't happening right now than they weren't an issue. When I tried to tell her that the banging, loud pipes were never fixed she insisted that this was only an inconvenience, and not their problem. An inconvenience? This banging happens before the sun rises every morning and I am about to have a newborn! It isloud enough to literally wake u every family member in my 6 bd house. She consistently interrupted and spoke over both me and my husband, was super rude, and enthusiastically sarcastic. She said she didn't care if we reported her to her manager (whom she claimed to not have a name or contact information for... or the corporate office) or if we reported the company to the BBB, housing authority, etc. She even went as far as to go on record stating that she and the company would be held liable for any damages due to this negligence. She was awful, nasty, and rude. When we called back, another of her coworkers happilly provided a name and email for their manager as well as the corporate phone number. After reading many similar reviews, I do not have high hopes, but I will continue to pursue the issue until my home is sufficiently safe and disruption free.
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