21 Sep, 2020 → by ClaimboUser99850
Extreemly unhappy
1
On 5/18/20, I visited a Lazy boy store, Sat in every sofa and love seat in the store till I found the one. My feet touched the floor and the seat was not so deep I had to have a pillow behind me. On 5/19, I returned to the store and paid $3420.79, picked out fabric and wanted rocker seats on the love seats. Also, I wanted firm cushions. After approximately 10 weeks, they delivered my furniture. The love seat had the connecting fixtures wrong. They had to take it back, fix, and redeliver. My feet will NOT touch the floor on either piece. I sent pictures of the front of the sofa, middle cushion stood out further and the back of the middle cushion is lower than the others. Do you think I have had any response from ?? I think not! I am older and planned to get just what I wanted so it would be my last purchase. I could have purchased a much cheaper sofa if I had been satisfied with less. I do not think Lazy boy has the quality that it is riding on from the past. User's recommendation: Unless you buy from the floor. Whatever color they have, you may not get what you order.