Confirmation Code: CVJTML E-ticket number: [protected] My situation: we are 4 passengers I paid extra weight, because the employee on the counter told me I have two cabin bags only not 4 cabin bags, so you will take only two bags Then I paid 666 RM and discovered that I have 4 bags to take to the plane Because we are 4 passengers I hope you understand the situation and resolve the situation, i tried to contact customer care alot of time by (e-mail - phone call - social media) no one give me any solution and every time different answer without any case number without solution ever time told me we sent your case to relevant department and we will contact you soon and no one contact me from 5 days, i am still waiting relevant department to give me any solution I told them this is a mistake of your employee not my mistake because she told me that (you will pay extra weight the child not available to take cabine bags) Thanks for understand again Waiting your reply ASAP BR