I bought a phablet from a Chinese firm called Chinabuye Limited. After 6 weeks and numerous correspondence with Mini-their sales representative-a conclusion was reached that the item was lost. The money would not be refunded until their package arrived back to their hands in China. Time frame unknown. After 90 days-if no complaint filed with PayPal the claim is not valid and you lose any recourse. First I filed a claim especially after Mini stated that for $40 USD they would re-send my initial item back to me. I protested since when I bought the phablet I also bought Insurance for lose or defect. Then Mini-was doing me a favor and would re-send it again for $35 USD. Crazy-right- they gave me a tracking # and asked me to visit and call my Post Office. Like a dummy I spent 3 visits to 3 different Post Offices- numerous phone calls- and at least 10-20 e-mails. Time wasted 10 hrs- I make $40-$50 per hour. Well once I filed a claim with Paypal- the item mysteriously arrived with 2 days. The gadget is missing pieces- the manual is in Chinese- and the Firm requested me to mail it back air mail-per Post Office $60 USD. Finally enough is enough- Paypal redeemed my money $90.91- I was told to keep the defective item due to exorbarant shipping costs-so I keep a piece of junk. I want redemption- I want to be compensated for my time/gas/frustration/accussations and finally 8 weeks of frustartion. My time value $400- but to be rational I will acceppt a product that works - preferbly a phone unlocked that is 5.5 inches large- with a battery that can be inserted and removed. After reading this complaint-wouldn't you agree that compensation is due for all the above gimmicks. Remember the extortion of $40- the defective product Insurance I bought for lose and defect- and the scam folks is keep them waiting-time frame expires- you win-they lose- they keep your cash- you get nothing except aggravation.