When I placed my order I asked about express shipping so I would receive the item in 2 days. There was an additional charge of 16.99. I was told it would be delivered by UPS in 2 days. It finally arrived 4 days later and NOT by UPS but by the U.S. Post office. I was finally able to get some satisfaction but had to act like a shrew just to get it. I have had to send back several items due to stones missing. When I called customer service all they want to do is make excuses. One even had the nerve to tell me that the stones probably were shaken lose during shipping. Well if that was true the stones would have been in the little plastic bag, they weren't. Also if they come out during shipping how will I be able to wear them day today without worrying if more stones will come out.