We paid Express Home Services over $6000.00 for the installation of new flooring. A major part of that was new carpet in our family room, living room and stairs. The "Design Consultant", another name for used car salesman, guaranteed us that Express was better than the competitor, pushing their lifetime warranty. We found out that it takes a lifetime for them to call you back. The carpet is defective, confirmed by their own installation manager, and we've been trying to get them to replace it for of two months now. For two months now we can't even get someone to call us back. We call and are told that a manager will call us back, but they never do. So here we are, out $6000 and defective carpet in our family room, living room, and stairs and Express Home Services, LLC doesn't even care enough to call us back. Is there anyone out there that can give us some advice on how to get these $#()(*^$ to call us back to get the problem resolved? My next option is to call FIVE ON YOUR SIDE!