1 Jan, 2018 → by ClaimboUser196132
Exploding grills
2
I am a forty year old BBQ professional. I have had catered BBQ for over 10 years and am very familiar with the set up and safety procedures with BBQ grills. I have seen some shoty products in my time, but Nexgrill takes the cake. I have a gas grill. Made from Nexgrill, it's three years old. Always covered and clean. On Dec. I started the grill, and an explosion followed. My both of my legs were burnt to the point that skin was pealing when the front doors blew open and a ball of fire blew out. I contacted Nexgrill and and after 6 months of stalling they said they are not going to do anything because I did not follow proper safety procedures. I had found that the gas hose concealed under burners had rusted through to the point gas was leaking out and filled the chamber with gas just like some of the consumers on the web sight below. **First off there is not a rotisserie infighter, the grill only has one. **Secondly the hose that was faulty is not near gas supply, it is concealed under cabinet, it's not visible. So the soapy water test they refer to would not have shown a leak. A visible inspection also would fail to show a leak. After investigating on the Internet, this is a big problem with several of there products. This problem would not have been found following here method of operation in the owners manual. I thought they were joking. Nexgrill is not taking any responsibility. I think this is an issue that needs to be looked into. My son, wife or I could have been seriously hurt. possibly killed.