Returning an item is very expensive! Telephone customer service is non-existing even though the # is listed on their website, all communication is a slow reply only by e-mail or chat. PCNation strick Return Instruction are: 1)You pay all the returning fees, you pay 15% of the purchase item. 2)Ship the item back with UPS or FEDEX only, it does not allow post office service. 3)You must meet the DUE DATE return or else it will expire. PCNation delivery service is NOT FAIR to their clients. Their packages deliveries are sent from original manufactory box BUT when you return the item to PCNation, they demand HIGH-QUALITY DOUBLE package $$, bubble wrap $$ standards. I e-mailed, PLEASE allow me to return the Printer myself to your company because the box is very expensive to ship by UPS. REPLY: Please do not take the package, we do not accept drop-offs of returns. If you drop off the package, instead of shipping it back, there is a good chance you will not receive a credit, as there will be no official record of it being returned. We suggest that you ship the product back, as you were instructed below, as that is the only way we can guarantee a refund will be issued.