Reached out to stearns and foster with a issue concerning our king size mattress that we purchased in 2015 at the recommendation of a VA Dr. He said this was the one he would recommend to help my husbands back issues. Over the last 6. months a hump has developed in the middle of the bed. We called the merchant with whom we purchased the mattress $2,600 they sent a tech out to checkout the problem he saw the hump took some measurements and took pictures. A couple hours later merchant called and said that the hump needed to be at 1 and 1/2 inches an ours is only 1 inch. Called stearns and foster this am and told the same thing. Very disappointed with this company and refusing to help a disabled veteran over a 1/2 inch. Buyer beware and don't expect satisfaction from this mattress company.