1 Jan, 2018 → by ClaimboUser911080
Exotic Walnut Laminate Flooring

1

My husband and I purchased Bruce Flooring Exotic Walnut Laminate for 6 rooms/halls in our home, and installed it ourselves. We loved the flooring for the first year. Now, only 3 years after installation, the floor looks horrific. We are careful to use only the recommended cleaning products, and walk around in socks all the time. It's chipped a couple places - one legitimately by a heavy object, but the other was only a drink coaster. The flooring store where we purchased the product has been very slow in responding to our claim of a substandard product. They've already stated they'll "make it right" but are dragging their feet and keep asking us to try this and that, while at the same time telling us they know what we're trying won't fix the problem. The manufacturer, Bruce Flooring, of course, denies any problem. Their sales rep came to our home and pretended not to see a problem at all and was very insulting. The flooring product has a 30 year warranty on the finish, but who cares about the warranty if the floor looks horrible after only a few years - no way it would actually last 30 years! It's a substandard product and you'd think the flooring company and the manufacturer would want to satisfy their customer with a quality product. Guess they're satisfied in selling poor quality products - at a substantial cost! We can't afford to rip this stuff up and replace it, so guess we're left with covering it up with area rugs. So disgusting. I'll never recommend Bruce Flooring to anyone. We're still working with the local flooring store and praying they'll actually make it right by replacing our floor with a quality flooring product.
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