I rented a car in September 2015 through Auto Europe Germany. I purchased in Auto Europe as well the insurance of excess refund program. Unfortunately Auto Europe did not meet its commitment. the accident happened in Norway in a reservation named Peer Gynt. A sheep was running toward the front of the car. The sheep remained unhurt but the car was damaged and I was charged by hertz Norway on the amount of 1100 $. Auto Europe gave me a negative answer to my request to get my money back. . Their excuse was that an accident with a wildlife need a formal report. A sheep to my knowledge is not a wildlife and this is to my opinion unintelligent way to avoid paying the money I deserve . Further more. It took them three month to give me a negative answer after mails and long distance call while all the information was stated in the basic request. I think this a good example of bad service and I would appreciate your help in this case .