1 Jan, 2018 → by ClaimboUser105359
excess baggage charge
1
Hi, I am boarding the IX434 flight from Dubai to Kochi, Terminal 2. I would like to highlight the double standards shown by dnata on excess baggage policy. While entering the bus, the dnata official did not give an option to check in the excess baggage into the Air India express. It should be noted that Fly Dubai allows to check in the baggage before we board the plane. Why is the policy different for different airlines, while the service provider is the same. I have been given an invoice of 120AED because of 2 kgs excess. I would like to get this refunded and kindly let me know the escalation and the claim process. Regards, Paul Raphael Mob +971 [protected]