6 May, 2011 → by ClaimboUser842984
Exceptionally poor service and results
I ordered equine supplies from The Original Horse Tack Company, www.tohtc.com, and www.theoriginalhorsetackcompany.com. I've ordered from many online companies, but this was BY FAR the WORST service I've ever received. First they sent the wrong horse blanket. Then they said they would send a substitute, as the one I ordered was, they said, no longer being made. They promised a different brand of equal quality. Weeks went by. NO blanket. Next, after another call, they said that one wasn't available. Then they sent another one, inferior to the one I originally ordered. In addition I needed to exchange a girth that was the wrong size. The second one didn't work either, as the keepers were too short. In the end, after returning that one, they only agreed to credit back less than half the cost, because it had horse hair on it! And I only got that much because I called again, as my email went unanswered. I would never order anything from this company again.