I purchased my order on the December 19th my order was shipped on the December 21st and I received it today. I e-mailed customer service for tracking status and they replied back that email responses volume was high and they apologize for the confirmation delay. I expected to wait due to the holiday and closure of postal service also. I am truly appreciative, grateful, and amazed that my order came so fast even without the tracking info. I will continue to support these ladies NO MATTER WHAT! No I don't work for them nor do I know them personally. I'm here to give others my honest experience and the company my honest review. Don't allow negative reviews dicourage you from purchasing. I almost did and my experience purchasing with the company was absolutely handled professionally ladies on all accounts.