My family recently started going to Dr. Hatfield and we couldn't be more pleased. Everyone there, including the front desk staff, has been incredibly friendly and accommodating to my entire family. My 6 year old daughter has Sensory Processing Disorder and is hyper sensitive to any kind of pain or discomfort. Dr. Hatfield and his staff are so gentle that my daughter absolutely loves going there. I, myself, hadn't been to a dentist in a long time because of fear and after having a cleaning, a filling, and an extraction, I can confidently say that I am no longer scared of going to the dentist. Everyone, from Dr. Hatfield to the hygienists to the assistants, is very good about making sure you're not in any discomfort, and they explain what they're doing and why. I don't know why someone would complain about having to pay a fee for not giving 24 hour notice that they wouldn't be at their appointment. Most (if not all) dentist and doctor offices have the same type of policy. We have had to cancel an appointment in the past and have had no issues at all.