I'd recently ordered a chocolate gift basket for my kids grandmother for the death of her father. The first thing that happened was that they claimed to have delivered the package a week before it was ever received. Then once she received the package she told me that everything was either melted or broken. I can't get in touch with anyone to even tell them that they didn't wrap anything they put the bubble wrap at the bottom. User's recommendation: Maybe don't order snack packs or anything that can melt.