16 Mar, 2018 → by ClaimboUser138031
Everything was horrible!
1
Checked into the commerce, Ga location. Went to inspect the room, saw there were no blankets, so went to ask. When the front desk person told me that there were no extra blankets, i asked for a refund and was told no because it had been longer than 15 minutes. Gave up and went back to the room. Saw that the pillows were beyond gross. Ended up going to walmart amd buying 2 pillows and 2 blankets. The bed was nothing more than a 3 or 4 inch mattress topper and was supposed to be a king size but it was deff much smaller. The "bed" was hard, the most uncomfortable thing i have ever slept in. The next morning as i was getting dressed i saw bed bugs!!!!! I went to the front office again, was yelled at by a "manager" who cussed at me, told me that the bed bugs were made up in my head, because they didnt have any bugs. I again asked for a refund, and at that point the employees told me to leave because i was lying. I calmly asked them several times to come to the room amd see for themselves. They yelled again, saying that if there were bed bugs that I brought them from home, and that they were going to charge me for "damage" to the room when clearly i had not damaged anything. I called my credit card company to cancel the card in case they try to charge me again, but i cant find a number to the corperate office.