I ordered a dfess for my sons wedding this past February from this site by using their custom measurements. After wautung 3-4 weeks I finally received the dress. It was completely wrong. It was like they took all of my measirements, mixed them up, and made the dress. Oh, and btw, the dress came from CHINA!!! I emailed them immediately about the misfit of the dress and told me No Returns on custom measurements. Through sveral emails and photos showing the actual measurements of the dress they sent, I was able to get a refund of the purchase price but not shipping either way from and bqck to China which ended up costi g me over $75. Also, the bride's mother had a similar experience with one of tqheir sister websites. Lesson learned, be very careful and be sure they have a USA address AND phone number.