19 Sep, 2019 → by ClaimboUser72129
Everything in regards
2
Let me tell you guys the true frustration I have been dealing with the company. as same as the other sales, once they are trying sell you the products, they can reached out for 24/7 without any issues. after you got into it, paid the memberships fees, you will be treated as shixxxxxt. Their hotel and flight portal has never been updated and their customer service is very poor and 90% of the time, you will get hold with an Indian personnel for assisting you. Ironically, they put your account "on hold" (you can not log into your account ever) as they want because you dispute a charge. My story: I booked a hotel in Paris ($570) in August 2019. The advertising says it will fit 5 people. However, when we arrived the hotel, the hotel manager informed us the room can only fit 4 people. Therefore, I have to ask refund to that booking. the customer service informed me my account has been locked because I disputed the charges. I remember that I spent 2500 dollars enrolling the membership, now because of this 570, they attempted to close my account, can you imagine what kind of business we are dealing with? I am glad they are doing this to make me finally get away from them. I believe there are many better travel company out there. Please do your own research before they get you deeply.